ORDERS & SHIPPING
What's my order status?
If you have an account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. It typically takes several business days for an order to ship. If you need further assistance, please email us.
How do I cancel my order?
Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.
Can I exchange my order?
For all customers, we have created a pre-paid return label inside of your package. We want to make our returns process as seamless as possible! Please drop the package off at your local location. Once received, we’ll be more than happy to issue a full refund for all the items we’ve received. We will email you a refund notification once this has been processed. Once processed, please allow several business days for the refund to reflect onto your original form of payment. If you have an order shipping, please reach out to an agent.
I forgot to add an item to my order; can I make a change before it ships?
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free!